Experience
A journey of 25+ years transforming federal services through human-centered design
Digital User Experience Analyst
Advise senior leadership on digital strategy, usability policy, and user experience (UX) best practices as part of the Office of Online Services (OLS) / User Experience Services (UES) team.
Senior Principal Usability Specialist
Led UX initiatives for SSA's Technician Dashboard (TED)/Universal Customer View (UCV) applications, enhancing technician workflows and customer service interactions.
Associate/Lead Technologist/Project Manager
Directed cross-functional teams delivering the Research Administrative Management System (RAMS) for the Department of Veterans Affairs (VA), centralizing national research data and improving regulatory compliance.
Senior Human Factors Engineer
Led UX research and usability initiatives for the VA's enterprise Health Management Platform (eHMP), a cornerstone of the VistA Evolution modernization effort.
Project Manager, User Experience Specialist
Managed cross-functional teams to deliver complex health IT solutions for the Department of Veterans Affairs (VA), overseeing all phases of the software development lifecycle (SDLC).
Web Project Manager, UX Specialist
Lead a team of interdisciplinary staff (information architects, Web designers, and Web developers) in the production of Web site designs or redesigns, e-mail marketing, social marketing, and mobile apps.