12/2024
Commissioner Recognition - Taxpayer 360 Project
Internal Revenue Service (IRS)
Recognition for leadership in Taxpayer 360 digital transformation project
Featured recognition
Recognition
Awards, publications, and proof of impact
A fuller record of the recognition, published work, and public-service contributions that have shaped my career.
Awards
Selected honors
Recognition for helping teams improve service quality, clarity, and accessibility across federal programs.
7/2024
Commissioner Award – Customer Journey Improvement
Internal Revenue Service (IRS)
Commissioner & Deputy Commissioner Awards for customer journey improvements
Featured recognition
7/2024
Commissioner Award – Submission Processing Secure Messaging Team
Internal Revenue Service (IRS)
Commissioner & Deputy Commissioner Awards for secure messaging system implementation
10/2023
Director's Excellence Award
Internal Revenue Service (IRS), Office of Online Services (OLS)
Excellence in digital service delivery and user experience leadership on the Submission Processing Secure Messaging project
2001
NIH Plain Language Award
U.S. Department of Health and Human Services, Public Health Service, National Institutes of Health
Recognition for clear communication in health information
Publications
Published work
Writing and contributions that reflect how I think about research, communication, and design in public-service environments.
Totals
5
Awards and honors
Published work
1
Publications